Refund and Returns Policy

Sonic Fix Solutions Refund Policy

Thank you for shopping at Sonic Fix Solutions!

We offer refund and/or exchange on none electronic items within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that it was sent out.
• The item must be in the original packaging and working as sent out.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: (waybill return address).

Exempt Goods

The following are exempt from refunds:

• Electronic Equipment /Devices

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

• If you have done all of this and you still have not received your refund yet, please contact us at info@sonicfixsolutions.co.za and or 010 023 6481

Shipping

• Please do not send the product back to the manufacturer. It must be sent to Sonic Fix Solutions and the return address confirmed.
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• We cannot guarantee that we will receive your returned item.